I finally got clarity on why I absolutely hate calling customer support. It’s not the wait times. It’s not even the bad hold music. It’s that every interaction feels like a theft of my time.
I value authenticity above all else—so when I’m met with a rehearsed script, I feel ripped off. Not because the human on the other end doesn’t care (most do, and I see that), but because the system doesn’t allow them to be human. It’s all polished efficiency, the same lines delivered to the millionth caller as if individuality doesn’t exist.
And yet, here’s the contradiction: we claim to want “white glove service,” but what we get is “no glove service.” And we normalize it. We collectively accept the inauthentic as “just how things are.” Corporations script it, but we enable it by shrugging and moving on.
What if we stopped normalizing? What if we started from within—self-awareness first, before global awareness? Because empathy doesn’t come from a script. It comes from knowing yourself enough to see another.
Maybe that’s the real healing journey: to stop choosing contradiction, and start choosing originality. After all, no one wants a fake Rolex. So why do we settle for fake connection?
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